Plutomen Connect for Salesforce is a robust solution that empowers your organization to elevate its support services and optimize workflow efficiency. This powerful tool equips your Salesforce agents with interactive augmented reality (AR) remote support capabilities, seamlessly integrated into the familiar Salesforce dashboard. The unique advantage of this solution is its user-friendly approach, eliminating the need for users to download any app or utilize an SDK on the end-user side. With Plutomen Connect, your agents can deliver prompt and effective assistance to customers, visually guiding Salesforce field agents through troubleshooting processes, remotely demonstrating product usage, and swiftly resolving issues, all in real time and within the Salesforce environment.

Plutomen Connect's value lies in its ability to enable Remote field agents to share their camera's view with Experts. By gaining real-time visibility, Experts can provide immediate guidance and support, ensuring quick and efficient issue resolution.

With Plutomen Connect for Salesforce, your organization can significantly enhance customer support, improve productivity, and deliver a seamless and engaging user experience. Empower your team with this game-changing tool and witness a transformative impact on your support services.

Table of content

Plutomen Connect: -Visual Remote Assistance

Plutomen Connect is an advanced AR-enabled remote support tool that offers real-time guidance and assistance to users through visual communication technologies. This powerful platform allows remote experts to virtually see what the user sees, enabling them to deliver instructions, annotations, and demonstrations on the user's interface. Through augmented reality capabilities, Plutomen Connect revolutionizes remote support by enhancing the user experience and streamlining troubleshooting processes for a wide range of applications.

Plutomen Connect offers a wide array of applications, including troubleshooting technical issues, delivering remote training or guidance, and aiding with complex tasks that necessitate visual cues. It's true value shines in scenarios where physical presence is impractical, such as when users are geographically distant or require immediate assistance.

Plutomen Connect and Salesforce

Plutomen Connect for Salesforce is a robust solution that empowers your organization to elevate its support services and optimize workflow efficiency. This powerful tool equips your Salesforce agents with interactive augmented reality (AR) remote support capabilities, seamlessly integrated into the familiar Salesforce dashboard. The unique advantage of this solution is its user-friendly approach, eliminating the need for users to download any app or utilize an SDK on the end-user side. With Plutomen Connect, your agents can deliver prompt and effective assistance to customers, visually guiding Salesforce field agents through troubleshooting processes, remotely demonstrating product usage, and swiftly resolving issues, all in real time and within the Salesforce environment.

Plutomen Connect's value lies in its ability to enable Remote Experts to share the same screen view as their Salesforce field agents. By gaining real-time visibility, Experts can provide immediate guidance and support, ensuring quick and efficient issue resolution.

With Plutomen Connect for Salesforce, your organization can significantly enhance customer support, improve productivity, and deliver a seamless and engaging user experience. Empower your team with this game-changing tool and witness a transformative impact on your support services.

Getting Started

Get started with Plutomen Connect to experience seamless productivity at your fingertips. Explore the intuitive interface, discover powerful features, and begin transforming the way you work today.

Terms and Concepts

  1. Expert: They are instrumental in facilitating the Visual Remote Assistant session, providing essential information and instructions to the Salesforce field agent. Leveraging their expertise, they offer valuable suggestions, troubleshoot problems, and share resources to expedite issue resolution. Additionally, Experts meticulously document the session, ensuring a detailed record of the steps taken and solutions provided for future reference.
  2. Salesforce Field Agent: The Salesforce field agent refers to any team member who requires assistance with a problem.
  3. Guest user - A guest user can be anyone, whether from inside or outside the organization, who is invited to join the call and can either provide assistance or accept remote support, depending on the context and requirements.
  4. Admin - Admin holds comprehensive control, overseeing daily calls and managing sections including Users, Usage, Categories, Call Logs, User Call Logs, Recordings, Snapshots, and Tags.